Datahug is a leader in cloud software and one of Ireland’s fastest-growing SaaS companies. In fact, we were recently featured in Forbes, TechCrunch, Wired and The Guardian after winning several innovation awards and securing investment from leading Silicon Valley investors! In addition to growing like crazy, we are delighting our customers and hiring some of the best minds in technology and enterprise sales. Our headquarters is located in Dublin, Ireland and we are continuing to expand globally. We offer competitive salaries, stock options, and a high-energy environment with lots of room for personal and professional growth.
Job description
As our first dedicated Online Operations Manager, you will setup and run a high-performing client service and operations team. You will be the key point of contact between our customers, account managers and products team. You are a leader with flexibility, management experience and outstanding decision- making skills and you’re able to use quantitative abilities to make effective, strategic decisions.
In this fast-growing environment, you will also exercise extraordinary judgment and communication skills. You’re extremely proactive, motivated, organised, responsible and you work well within a fast-paced group
We are a well-experienced team, practice Agile development, use the latest .NET MVC, MongoDB and AWS technologies and have a strong ethos of letting each member of the team work to the best of their abilities and share their skills and knowledge.
Primary Responsibilities
- Serve as the Datahug lead for new customers by guiding them through Datahug's deployment, rollout and on-boarding program with the goal of making customers successful and self-sufficient.
- Take a lead role in developing best practices for client interaction, sales and services for Datahug while achieving goals in quality, customer satisfaction, efficiency and up-selling.
- Evaluate customer business requirements and feed into product roadmap.
- Coordinate product integration and represent customer view points during UAT and Usability testing.
- Provide product training and 1st line support.
- Take a proactive account management approach.
- Provide on-going best practices advice.
- Develop project approach and schedule which ensures maximum customer success.
- Develop a complete understanding of the Datahug Relationship Management system and industry best practices.
- Serve as a coach and trusted advisor to valued Datahug customers.
Required Skills / Experience
- 5+ years experience leading business application implementations for mid-market and enterprise level customers.
- Solid understanding of B2B marketing and sales processes; experience in a customer acquisition, sales and customer retention role a big plus
- Teamwork skills a must, ability to lead and manage resources.
- Experience with enterprise software applications such as CRM, SFA, and marketing software a plus.
- Proven project and time management skills in an environment where you may be managing several implementations simultaneously.
- Excellent verbal, written and interpersonal communication skills.
- Must be a quick learner, self-starter and have the ability to work with minimal supervision in fast-paced environment.
- Four year university/college degree required.
Bonus Skills / Experience
- Management Consulting or related client facing background.
- Knowledge of UAT and Usability review process.
- Knowledge of Analytics and customer satisfaction KPIs.
Datahug is an Equal Opportunity Employer
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