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Privacy Policy | Acceptable Use Policy | Terms and Conditions of Use | Security Overview
At Datahug, we have no higher priority than the privacy and security of our customers' data. Ensuring the constant privacy and security of our customers' data is integral to our core mission of earning and maintaining the trust of each of our customers and delivering an excellent business development tool. We constantly strive to lead the industry as a trusted processor of business relationship data. We implement a world-class privacy program and we provide a secure infrastructure and flexible tools that empower our customers to leverage their business relationship while complying with global privacy and data protection standards.
We providee a complete firm-wide view of your business relationships by passively and automatically analysing all internal and external email interactions to unlock and display the 'who knows who' and 'how well they know them' of your business. We can re-connect to your email server every day in order to automatically update your network.
You decide. We currently offer three flexible options depending on your requirements;
Once a user signs up to the Datahug service and provides us with their individual email address and password, we can connect directly to their email account to passively and automatically capture and update all of their business relationship information. Datahug can connect directly to your company's email server in order to index individual inboxes. Datahug currently supports IMAP, Google OAUTH and Exchange Web Services protocols. All passwords provided are encrypted and securely stored on our servers.
It's also possible for Datahug to connect to Microsoft Exchange mail servers using a Datahug service account that has been created by your network administrator to connect to specific user accounts on that server. Datahug can access and index each user's inbox without needing to ever know or store an individual user's email account password.
For our larger enterprise customers, we can facilitate a customer-side push method. This means that the Datahug system does not need direct access to a customer's email or directory system and we remain, at alltimes, outside of the customer's firewalls. The customer accesses and processes all relationship data locally within their security domain before sending (via a secure file transfer) pre-agreed relationship data to Datahug. Datahug has no access to the customer's email system or network and does not require any security permissions. The customer has complete access to all client-side configuration and security settings.
No - never. We build the profile of your business relationships using only the information contained in the“header” of an email – e.g. To, From, CC, BCC, time, date and subject line. This is just like reading the outside of an envelope and ignoring the contents inside. No content of, or attachments to, any email is ever accessed, reviewed or stored by us.
Datahug compiles and analyses all of your interactions. Our algorithms connect and animate this information to give you tangible answers to the key business relationship questions of 'who knows who' and 'how well they know them'. In short, we use your information to provide you with our services. We will not use your data for any other purpose without your consent.
Datahug is hosted on Amazon Web Services. These globally located data centers provide best-in-class physical and firewall security techniques. All data is automatically backed up each day and is protected by comprehensive steps for disaster recovery.
Your data is private to your company and your relationships are only accessible and visible by other members of your private Datahug network. You, or you network administrator, control who can access your DataHug network. You can also avail of our customisable privacy settings to mark certain relationship as private so that they remain hidden to other users of your network.
You do. There is no transfer of ownership. Under the Data Protection legislative framework, Datahug is a data processer and all customer provided data remains owned and controlled by the customer. Statistical relationship data such as the HugRank and Interaction Pulse is generated by the Datahug service and is provided to the customer as part of the Datahug service.
All your Datahug sessions are protected using 256-bit SSL-encryption and are certified by a leading Certification Authority ensuring your data is safe and secure. To pre-empt and protect against security attacks, we run nightly vulnerability scans on our application server using COMODO, a leading Trust Authority.
Our data is stored in the Microsoft Azure Platform which is ISO27001 certified. ISO27001 is recognized worldwide as one of the leading international information security management standards. We also operate ISO27002 security and management processes (including Risk Management, Access Control, Incident Management and Business Continuity) in relation to all other aspects of our business.
Datahug simply analyses your company's internal and external email interactions and presents this information in an easy-to-use format. Datahug automatically unlocks the existing information that you already possess and makes it easier for colleagues to collaborate. The consent of your client to use Datahug to access your relationship with them is not needed.
No. Many of our customers operate in sectors where client confidentiality issues (e.g. price sensitive information, Chinese walls etc.) are paramount. Datahug unlocks a company's business relationships by identifying and presenting the existence of relationships and the health or level of interaction between those relationships. No other information can be accessed. If revealing the existence of a relationship is a concern, our customisable privacy settings allow individual relationships, companies, contacts or users to be marked private so that they are visible only to the appropriate people you select.
No. Obviously the more people on a customer's network that use Datahug, the richer the network of business relationships that can be accessed but it is not necessary for Datahug to be rolled out across a whole company.
Yes. Numerous laws and frameworks have emerged globally in recent years that govern the handling of personal information including the Healthcare Insurance Portability and Accountability Act and the Gramm-Leach-Bliley Act in the United States and the Data Protection Directive and the E-Privacy Directive in the European Union. Although the requirements of these laws and frameworks vary, the common themes of notice, choice, access and security have emerged. Datahug has embraced these themes and we rigorously ensure that our services remain compliant with all updates in this evolving area.
We clearly communicate with our customers what exact data we analyse on their behalf, how we analyse it, where we store it and how we protect it.
Our customers can choose and customize how to provide us with their business relationship information.
A customer's relationship data is private to their account and is only visible to permitted members of their private Datahug network. Our customisable privacy settings enable a customer, or their network administrator, to manage the access to their business relationship data. A customer can at all times request access to, update or delete the relationship data stored by us.
We employ world leading security techniques to ensure that our customers' data is safe and secure.
Privacy Policy | Acceptable Use Policy | Terms and Conditions of Use | Security Overview
Please read our Privacy Policy, our Security Overview, our Terms and Conditions of Use or our Acceptable Use Policy. You can also contact us at info@datahug.com
